Right of withdrawal and right of complaint

There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered. You will bear any return costs yourself. Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal. Requests for the use of the right of withdrawal must be sent to albicilla@albicillaexplorer.com. The notice must clearly state your wish to exercise the right of withdrawal. The condition of the item upon return You are liable for the deterioration of the value of the item due to handling other than what is necessary to determine the item's nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store. If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It's up to Albicilla Explorer - Why Not Birds? to assess the condition of the item. warranty There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing. Complaint regarding. errors and omissions must be reported to Albicilla Explorer - Why Not Birds? within a reasonable time after receipt of the goods. Here, max. two months as reasonable time, unless otherwise agreed.We will refund reasonable shipping costs. The complaint is waived by incorrect or unusual operation of the product. Albicilla Explorer - Why Not Birds? covers the return costs to a reasonable extent. Upon return, contact the company: Albicilla Explorer - Why Not Birds? Islands Brygge 30B. 2300 Copenhagen S TEL: +4561407173 Complaints are not received if these have been sent on COD. Send directly to the above address. Not for a parcel shop or a post office - they will not be picked up. Goods except the right of withdrawal Delivery of goods that are made to your specifications or have a clear personal touch / design is exempt from the right of withdrawal.